Lets Work Together to
create your vision
FOCUS AREAS
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FOCUS AREAS •
Brand Experience
The smallest details often have the most significant impact (“God is in the details”). I help my clients design operational processes around the customer journey, creating ‘moments of truth’ that set their brand apart in the marketplace.
Capacity Building & Performance Coaching
Having interviewed countless candidates over the years, I have an eye for identifying true talent. I believe hiring and managing people is about unlocking their potential rather than simply evaluating performance. I work with my clients to select the right talent & inspire them to adopt a growth mindset that delivers exceptional value to the organisation.
Revenue Outcomes
Staying competitive often requires a disruptive mindset (think differently or perhaps pursue unconventional paths). With a history of accolades in sales excellence, I assist clients craft sales strategies that go beyond just top- line and bottom-line results, incorporating experiential selling- a crucial factor in closing high-end sales.
Customer Experience
In the High-end business, customer experience is elevated through themes such as image management, executive presence, body language, story telling and negotiation skills. I help my clients to integrate these themes into their team culture to enhance overall service quality.
OPERATIONS
TRAINING
STRATEGIES
MANAGEMENT
CONSULTING
PRINCIPLES
Partners, Not Clients
I treat my clients as partners, and care about the business and how our collaboration impacts it. My approach involves taking ownership, building genuine connections with the people involved and getting close to the issues.
Authenticity
I have a knack of breaking down internal barriers within companies and this comes not only from my skills and expertise but also the warmth and authenticity I bring to relationships. I share my insights openly with my clients to help them align individual motivations with common goal.
Momentum
I have a deep-seated commitment to excellence, and I don’t consider a job done until we’ve crossed the finishing line. Maintaining momentum is key to success, and I see it as my role to ensure my clients never lose that driving force.
Agility
I have gained a deep understanding of how businesses function through my thirty years of work with companies of varying sizes. My approach is collaborative and forward moving, always seeking a way to get things done. It does not matter whether the method is mine or yours, what is important is that we move forward together.
Clarity
I am not afraid to charter new paths and invite my clients to think differently to better understand the minds of our customers. We may not have all the answers right away, but clarity of purpose will always be our guiding factor.
